Your Calls Are Going Directly to Voicemail
If your incoming calls are going straight to voicemail try the following:
- Check that your Do Not Disturb feature is not active by pressing *79 on your phone to disable it
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Make sure your phone is plugged into the phone adapter’s phone 1 port
Cisco SPA122 phone adapterPhone Port 1
LinksysSPA2102 phone adapterPhone Port 1
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Check to make sure your phone adapter is powered on and the phone 1 light is on
Cisco SPA122 Phone 1 lightLinksys SPA2102 Phone light 1
Make sure your Internet connection is working.
If the phone light is not on:
- Turn your Internet modem, phone adapter, and any other network device off
- Wait 2 – 3 minutes
- Turn on your devices, starting with your phone adapter first
- If you have multiple routers or other networking equipment, try plugging your phone adapter directly into the Internet modem. If this solves the sound issue, you might have a problem with one of the other pieces of equipment. Gradually add the equipment back into your setup until you’ve identified the one that’s causing the problem
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Reboot your phone adapter by:
- Pick up a phone that is connected to the phone adapter
- Dial:* * * * (star 4 times) even if there isn’t a dial tone
- Dial REBOOT# (732668#) and hang up
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If this still does not resolve your issue reboot your DSL modem
If none of these solutions solve the problem, contact technical support at 1-855-835-6381 or support@telnetcommunications.com.