If your incoming calls are going straight to voicemail try the following:

• Check that your Do Not Disturb feature is not active by pressing *79 on your phone to disable it
• Make sure your phone is plugged into the phone adapter’s phone 1 port
  Cisco SPA122 phone adapterPhone Port 1
  
  LinksysSPA2102 phone adapterPhone Port 1
  


• Check to make sure your phone adapter is powered on and the phone 1 light is on
  
  Cisco SPA122 Phone 1 lightLinksys SPA2102 Phone light 1
  
  Make sure your Internet connection is working.
  If the phone light is not on:
  
  • Turn your Internet modem, phone adapter, and any other network device off
  • Wait 2 – 3 minutes
  • Turn on your devices, starting with your phone adapter first


• If you have multiple routers or other networking equipment, try plugging your phone adapter directly into the Internet modem. If this solves the sound issue, you might have a problem with one of the other pieces of equipment. Gradually add the equipment back into your setup until you’ve identified the one that’s causing the problem


• Reboot your phone adapter by:
  
  1. Pick up a phone that is connected to the phone adapter
  2. Dial:* * * * (star 4 times) even if there isn’t a dial tone
  3. Dial REBOOT# (732668#) and hang up


• If this still does not resolve your issue reboot your DSL modem
  

If none of these solutions solve the problem, contact technical support at 1-855-835-6381 or support@telnetcommunications.com.